At Baby Lock USA, we believe every consumer is entitled to a strong manufacturer's warranty and quality service. That's why we sell our advanced technology sewing machines, sergers and embroidery products only through Authorized Baby Lock Retailers. Authorized Baby Lock Retailers commit to a high standard of service and ethics. They provide follow-up training, advice, accessory items, service, warranty work, and other services necessitated by a specialty product. These retailers have been chosen for their dedication to supplying their customers with superior products and customer service.

As part of the contractual agreement between Baby Lock USA and our authorized retailers, each retailer agrees that they will only sell Baby Lock products within their established market area. Therefore, mail order catalogs and Internet sales to consumers outside of their market area are not endorsed by Baby Lock USA. Our warranty only exists when a Baby Lock is purchased from an Authorized Baby Lock Retailer. In order to be fair to the many Authorized Baby Lock Retailers that provide superior service to consumers, we cannot extend our warranty to consumers who obtain our products from non-authorized sources, including sales over the Internet or through mail order catalogs.